Verify Your sultanwin99 Account
Account verification happens once, before your first withdrawal. We ask for a photo ID — KTP or passport — and proof that the wallet or bank account belongs to you, such as a screenshot showing your name and account number. Upload clear images through the verification screen in your account settings. Our compliance team checks the documents within a few hours on
business days. Once approved, the verification stays active for all future withdrawals, and you won't need to submit again unless you change your payout method. This step protects your balance from unauthorized withdrawals and keeps the platform secure for everyone. If a document is rejected, we'll tell you exactly what needs fixing — usually it's a blurry photo or a name mismatch.
- When verification is required — sultanwin99 asks for verification before processing your first withdrawal. It's a one-time step tied to your account, not repeated unless you switch to a new wallet or bank.
- Documents we need — A clear photo of your government ID — KTP or passport — showing your full name and date of birth. Plus a screenshot from your wallet app with your name and account number visible.
- How to submit — Open Account Settings in your sultanwin99 profile, tap Verification, and upload the two images. Make sure text is readable and corners aren't cropped; blurry or incomplete photos delay the review.
- Approval timeline — Our team reviews documents during business hours, usually within two to four hours. You'll see the approval status on your account page, and withdrawals unlock as soon as it's done.